ScrapeBox can log various error codes and problems with it’s own custom internal error analysis which helps to identify various problems so they can be identified and resolved. So support may ask you to create a logfile if you are having issues which will allow your problem to be identified easily and fixed. To create a logfile is quite easy, you simply click the “Help” menu and then “Restart in Debug Mode”

After you click this ScrapeBox will shut down and restart, after it has restarted there will be a file created in your ScrapeBox directory called logfile.zip.dat

That’s it, all you need to do is attach the generated logfile to an email and send in to support.